P800 · Legal

Privacy Policy

The short version: seefax doesn't run ads, doesn't sell your data, and doesn't share it with anyone for marketing. Most of what the app remembers lives on your own TV. Here's the full picture, in plain English — nothing buried in the small print.

◆ Last updated: June 2026 · Effective: June 2026
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Who we are

seefax is an Android TV / Google TV app that lets you watch IPTV content from a subscription provider of your choice. We don't provide content ourselves — the app connects to your existing IPTV provider using credentials you supply.

App name
seefax
Developer
ENineApps
Country
United Kingdom
Privacy contact
privacy@seefax.tv
Governing law
UK GDPR & Data Protection Act 2018
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What we don't do

WE NEVER
  • Sell your personal data to anyone — ever.
  • Show you adverts or share your data with advertisers.
  • Share your IPTV credentials, viewing history, or account details with third parties for any commercial purpose.
  • Track you across other apps or websites.
  • Use your data to train machine learning models.
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What we collect and why

Here's everything the app keeps track of, and why. The short story: most of it stays on your TV, none of it is ever sold, and none of it is used for advertising.

Your provider login
The address and sign-in details your IPTV provider gave you
WHYSo the app can connect and load your channels. These only ever talk to your provider's own server — they're never sent to us.
STORED WHEREOn your TV. If you choose to sign in, they're also synced to your private account so another TV can use them (see P806).
Account details
Email address, display name
WHYOptional. Only collected if you choose to create a seefax account (Google or email sign-in). Used to sync your settings across your TVs.
STORED WHEREFirebase Authentication and your private Firestore document.
Watch history & preferences
Channels watched, resume positions, favourites, settings
WHYTo power features like Continue Watching, Most Watched, and to restore your preferences when you open the app.
STORED WHEREOn your device. If signed in, synced to your private Firestore document — readable only by you.
Usage analytics
Which features you use, playback events, app navigation
WHYTo understand which features are useful and fix problems. Events are anonymous — we never attach your name or email to them. We use Firebase Analytics (see P807).
STORED WHEREFirebase / Google Analytics. Retained up to 14 months.
Device information
Device model, OS version, app version
WHYCollected automatically by Firebase Analytics to help us diagnose issues.
STORED WHEREFirebase infrastructure.
Crash reports
Technical details about what went wrong
WHYTo find and fix app crashes. Reports don't include your credentials or viewing history.
STORED WHEREFirebase Crashlytics.
QR pairing session
Temporary pairing code and credentials submitted via phone
WHYWhen you scan the on-screen QR code, your credentials are written to a temporary Firestore document. The TV reads them once, then the session is deleted.
STORED WHEREFirestore — deleted immediately after pairing, or after 10 minutes if unused.

The actual content of streams you watch is never logged, stored, or transmitted to us. Your IPTV provider controls that content — we're just the player.

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Legal basis for processing (UK GDPR)

IPTV credentials, watch history, settings
Contract — necessary to provide the service you've asked for.
Account details (if signed in)
Contract — necessary to operate your account and sync across devices.
Usage analytics
Legitimate interests — to understand how the app is used and improve it. Analytics are anonymised and not used for advertising.
Crash reports
Legitimate interests — to maintain a stable, functional app.
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Third-party services we use

seefax uses a small number of trusted third-party services to function.

Firebase (Google) — Auth, Firestore, Analytics, Crashlytics

We use Firebase for account sign-in, private account sync, anonymous usage analytics, and crash reporting. Google acts as a data processor on our behalf under a Data Processing Agreement.

policies.google.com/privacy

OMDb API — ratings data

We look up IMDb, Rotten Tomatoes, and Metascore ratings for films and series you browse in On Demand. We send the title and year of the content to OMDb. No personal data is sent.

omdbapi.com

TMDb — artwork and metadata

We fetch poster images, cast information, and plot summaries for On Demand content. No personal data is sent to TMDb.

themoviedb.org/privacy-policy

Simkl — series status

We look up series status (ended, airing, upcoming) for TV shows. No personal data is sent.

simkl.com/apps/privacy

iptv-org channel database

We download a public database of TV channel names to show country flags and channel categories. One-way download — no personal data involved.

YOUR IPTV PROVIDER

seefax connects directly to your IPTV provider using the credentials you supply. Your provider is a separate service with its own privacy policy. We have no control over how they handle data, and we don't receive any information from them about you.

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Account sync and cloud storage

Creating a seefax account is entirely optional. The app works fully without one.

If you sign in, we sync the following to a private Firestore document that only you can access: your provider credentials, watch history, favourites, smart folders, hidden categories, and settings. This lets you pick up on a second TV where you left off.

This data is stored in Google Cloud's europe-west2 (London) region.

You're always in control. Delete your account any time from Settings → Account → Delete account, and we remove everything we hold about you — your synced settings and login in Firestore, your sign-in record in Firebase Authentication, and any analytics identifiers tied to you. It's wiped from everywhere we store it, for good. The app carries on working afterwards using what's saved on your TV.

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Analytics

We use Firebase Analytics to understand how people use seefax — which features get used, where things go wrong, and whether the app is performing well.

Analytics events are anonymised. We don't attach your name, email, or credentials to any event. We log things like "the user opened On Demand" or "playback failed" — not what you were watching or who you are.

We don't use analytics for advertising, and we don't share it with third parties for any purpose other than operating the service.

Google may collect device identifiers as part of Firebase Analytics. You can reset your device's advertising ID at any time in your Android settings.

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How long we keep your data

Credentials and preferences (on-device)
Until you remove your provider or uninstall the app.
Account and sync data (Firestore)
Until you delete your account. Deletion is immediate and permanent.
QR pairing sessions
Deleted immediately after pairing, or after 10 minutes if unused.
Analytics data
Up to 14 months (Google's standard Firebase Analytics retention).
Crash reports
90 days (Firebase Crashlytics defaults).
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Your rights

Under UK GDPR, you have the following rights. Email privacy@seefax.tv to exercise any of them. We'll respond within 30 days.

AccessAsk us what data we hold about you and get a copy.
DeletionAsk us to delete your data, or delete your account in the app — either way it's removed from everywhere we store it, including Firebase and analytics.
CorrectionAsk us to correct inaccurate data we hold about you.
PortabilityAsk for your data in a machine-readable format.
ObjectionObject to processing based on legitimate interests (e.g. analytics).
RestrictionAsk us to restrict how we process your data.

If you're not happy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, the UK's data protection regulator.

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Security

We take reasonable steps to protect your data. Account sync uses Firebase's encrypted storage with per-user access rules — only your authenticated account can read or write your document. IPTV credentials are stored locally on-device.

No system is perfectly secure. If you suspect unauthorised access, change your password and contact us.

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Where your data lives

Your account data is stored in Google Cloud's London region and stays in the UK/EEA.

A little anonymous analytics may be handled by Google outside the UK. Where that happens, it's covered by Google's standard data-protection agreements, which keep the same protections you'd have at home.

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Changes to this policy

If we make material changes, we'll update the "Last updated" date at the top of this page. For significant changes, we'll also show a notice in the app on your next launch.

Continuing to use seefax after a policy update means you accept the revised policy.

Questions or requests?

Email us at privacy@seefax.tv. We respond to all privacy requests within 30 days.

UK data protection authority: Information Commissioner's Office — ico.org.uk